Have you ever found yourself misunderstood when communicating with others whether it was verbal or written? Ever feel frustrated with the idea of talking to someone about a difficult topic, and chose instead to avoid the conversation altogether? And what about reading an upsetting e-mail and dashing off a fast reply you later regretted?

Despite the lack of positive responses we receive from using our “default” strategies, we keep employing them. Doing the same thing over and over and expecting a different result is the very definition of insanity.

Watching how the world is progressing in 2015 with recurring news of conflict and violence concerns me. I believe that learning and using effective strategies, personally and professionally can counter these situations and contribute to more peaceful resolutions.

Since many of us didn’t learn strategies teaching positive engagement during our school years, we have to make a conscious decision to learn new ones. We’re ready to work with you to enter into essential conversations with greater confidence and ease. I look forward to hearing from you.